How To Cancel SuperpassHow to Cancel Your Live Feed Subscription
First, make sure to cancel before the end of your billing cycle.
Call 1-866-212-1343 to cancel, or...
We recommend using: Live Chat
1. They will say, "How can I help you today?"
2. Tell them you'd like to cancel your superpass subscription.
3. They will access your account, and ask you the reason you are cancelling.
4. Give a reason. I always say, "Big Brother's over. See ya next year." :)
It takes just a moment for them to process the cancellation, and then you're all done.
Quite soon after you've finished the above process, you'll receive a notice to your account saying:
"Your membership is currently active and, as you requested, will be cancelled at the end of the current billing period. You can continue to enjoy your Member benefits at Real Guide until then."
And you will receive a confirmation email.:
"Thank you for contacting the Real Customer Support Center. This e-mail confirms the cancellation of your subscription to SuperPass as of 09/06/2006. Please note that although your subscription will remain active until 10/01/2006, you will not incur any additional charges from the date of cancellation."
If you encounter any difficulties at all, please call:
Customer Support at 1-866-585-4541
During regular business hours.